Admittedly, this hasn’t been a highly supportive or enthusiastic forum about the level of customer service that a passenger might experience on United Airlines.
In fact, I’m a former 1K flyer for a decade who has well over 1 million miles with them — who started a website opposed to their foray into initiation of Southwest called “Don’t Fly Ted.com!”
- However, they did EXACTLY the right thing by making an unscheduled stop at Chicago’s O’Hare and forcing two arguing passengers off a plane.
From today’s Daily Dose of Distinction (…please subscribe on YouTube!), here’s my take on United doing their best Harrison Ford impersonation and saying, “GET OFF MY PLANE!”
What do YOU think? Should United have landed and taken these two off the plane — or, continued to Denver for an on-time arrival?