Comcast customer service fiasco – and maintaining distinctive relationships

  • WHY do we wait until a relationship is over before we do what it takes to maintain it?

That’s a problem both personally — AND professionally — as Comcast found out with their recent customer service fiasco!

Distinction as an organization or individual professional is established at the onset of any relationship…it cannot wait. Today’s “Daily Dose of Distinction” examines that…


Gate agent kicks Southwest passenger off plane: Importance of reservoir of customer goodwill

What happens when an employee takes action in violation of the company culture?

In today’s hyper-connected world, you’d better have built a reservoir of goodwill with your customers!

Take a look:


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