Comments on: What is acceptable?

By: Scott McKain

Scott McKain — Mon, 05 Oct 2009 21:33:38 +0000

John -

Thanks for adding the Boeing Dreamliner to the discussion! How can you be TWO YEARS late to market, and expect your customers to wait?

I don’t get it…

I’m grateful for your participation…you always add a lot to the conversation!

Scott

By: John Ikeda

John Ikeda — Sat, 03 Oct 2009 17:02:54 +0000

Hi Scott..

Great post as usual. While reading this, I was reminded of Boeing’s Dreamliner which is almost two years late. One of their challenges is the performance of their subcontractors who are delivering vital parts behind schedule. Yet, Boeing is taking the hit for this lack of performance because they chose these vendors.

I don’t own an iPhone or Mac but recently visited an Apple store for the first time. I was so blown away by my experience that I bored my wife for 15 minutes with how great their customer service was. I was totally impressed.

But – I won’t by an iPhone for the very reason you stated, poor connectivity. I don’t know why Apple partnered with AT&T, but they did. Apple/iPhone = A++++, AT&T = C- (below average), Total experience = B-/C+?? It reminded me that we need to be careful of the company we keep. I would LOVE to by an iPhone, but can’t give up the dropped calls.

All the best!
John

By: What is reasonable? | Business is Personal

What is reasonable? | Business is Personal — Sat, 03 Oct 2009 14:45:57 +0000

[...] Slide over to Scott McKain’s blog for one company’s answer. [...]

By: Edith

Edith — Thu, 01 Oct 2009 07:25:17 +0000

Sorry of course I was referring to the UK market!

By: Edith

Edith — Thu, 01 Oct 2009 07:24:08 +0000

Apple originally contracted exclusively with O2 for the iphone, but as of November the market has been opened up with Orange and Vodaphone about to sell the iphone. I think Apple was wrong to contract exclusively however I suspect Steve Jobs knows more about his business that I do, but as a consumer I welcome choice and competition

By: Kristina Evey

Kristina Evey — Thu, 01 Oct 2009 00:20:19 +0000

You make a very good point, Scott. Perhaps they are banking on the fact that the expectation is so low that when they actually do perform to a reasonable expectation, it is perceived as excellent service. That is a sad state of affairs.

By: Jeri Omernik

Jeri Omernik — Wed, 30 Sep 2009 16:04:01 +0000

Well said, Scott! I am one of those iPhone customers who eagerly anticipates escaping from AT&T’s incompetent grasp as soon as that option becomes available. Safe travels!

By: Jim Seybert

Jim Seybert — Wed, 30 Sep 2009 16:01:18 +0000

Scott – love reading your comments about AT&T and the iPhone. As a Mac addict, it has been difficult for me to resist buying an iPhone – but you hit the nail directly on the head: The iPhone itself is amazing and is being dragged down by the partnership with AT&T.

From my perspective, the big lesson here is: Be Careful Who You Join in a Partnership.

When you form a partnership for any reason, the actions of one partner will reflect on the other. Apple should have done its homework. I heard early on that Verizon was Apple’s first choice and it’s too bad that deal couldn’t have been worked out sooner.