“To go to the main menu, press 9.” So…I press 9…then hear, “I’m sorry. 9 is not a valid entry here.” And, the recording then repeats my options…which includes, “To go to the main menu, press 9.”
So, again, I press 9…then hear, “I’m sorry. 9 is not a valid entry here.” Upon which, I hang up, vowing to never call again.
I’m just curious…when do you suppose the last time was that someone from that company actually called their own order line and attempted to spend money with themselves…the way their customers do?
Obviously, it has not been in the recent past, or they would have discovered they were in the same “voice mail jail” in which I found myself — and, unable to order.
It seems so obvious…yet, so few will actually do it. Pick up the phone…be a customer of your own organization. Call the main number and listen to your own receptionist. Go to your website and try to order your own product.
Be tough on yourself and your organization…because you know that customers are…and have a right to be.
Good reminder Scott - For a long time, I made a point of emailing companies whose voice mail did something similar, or had poor audio quality and the like. I quit doing so, because none of them ever took the time to fix the problem.
My pet peeve with voice mail are churches who have their phone answered by a machine ON SUNDAY morning. If there's ever a specific time when a church is "open for business" it should be Sunday morning.
I travel a lot - and like to check out local churches when I have the opportunity. It sure would be easier to find service times if there were a real person on the other end when I call.
Just curious…
November 15, 2009 · View Comments
“To go to the main menu, press 9.” So…I press 9…then hear, “I’m sorry. 9 is not a valid entry here.” And, the recording then repeats my options…which includes, “To go to the main menu, press 9.”
So, again, I press 9…then hear, “I’m sorry. 9 is not a valid entry here.” Upon which, I hang up, vowing to never call again.
I’m just curious…when do you suppose the last time was that someone from that company actually called their own order line and attempted to spend money with themselves…the way their customers do?
Obviously, it has not been in the recent past, or they would have discovered they were in the same “voice mail jail” in which I found myself — and, unable to order.
Be tough on yourself and your organization…because you know that customers are…and have a right to be.