“To go to the main menu, press 9.” So…I press 9…then hear, “I’m sorry. 9 is not a valid entry here.” And, the recording then repeats my options…which includes, “To go to the main menu, press 9.”
So, again, I press 9…then hear, “I’m sorry. 9 is not a valid entry here.” Upon which, I hang up, vowing to never call again.
I’m just curious…when do you suppose the last time was that someone from that company actually called their own order line and attempted to spend money with themselves…the way their customers do?
Obviously, it has not been in the recent past, or they would have discovered they were in the same “voice mail jail” in which I found myself — and, unable to order.
It seems so obvious…yet, so few will actually do it. Pick up the phone…be a customer of your own organization. Call the main number and listen to your own receptionist. Go to your website and try to order your own product.
Be tough on yourself and your organization…because you know that customers are…and have a right to be.
Just curious…
November 15, 2009 · 2 comments
“To go to the main menu, press 9.” So…I press 9…then hear, “I’m sorry. 9 is not a valid entry here.” And, the recording then repeats my options…which includes, “To go to the main menu, press 9.”
So, again, I press 9…then hear, “I’m sorry. 9 is not a valid entry here.” Upon which, I hang up, vowing to never call again.
I’m just curious…when do you suppose the last time was that someone from that company actually called their own order line and attempted to spend money with themselves…the way their customers do?
Obviously, it has not been in the recent past, or they would have discovered they were in the same “voice mail jail” in which I found myself — and, unable to order.
Be tough on yourself and your organization…because you know that customers are…and have a right to be.