Not a stellar example of customer focus…

November 8, 2009 · 2 comments

Taken from a recent speech in Westlake Village, California…

Thanks to Jim & Paula Cathcart — Jim for the invite to address the 101 Leaders Prosperity Series, and Paula for shooting the video with her Flip camera!

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http://topsy.com/tb/budurl.com/2rau Tweets that mention Scott McKain Viewpoint » Blog Archive » Not a stellar example of customer focus… — Topsy.com

[...] This post was mentioned on Twitter by Rebel Brown, D. Bruce Johnston. D. Bruce Johnston said: RT@scottmckain cell phone co. asks him to speak on cust.service,but his idea was a bit TOO creative! http://budurl.com/2rau Imagine that! [...]
http://www.twitter.com/colinnclarke Colin N. Clarke

Great post Scott. A suggestion to help you out, when you post a vid, also post a paragraph narrative of the content along with it. Reason? Web crawlers can search text but can’t search video content. This will help with the searchability of your content and make your posts even more visible to Google, Bing, etc.

Keep up the great work. Really liked your post about your customer service experience at the Vegas casino. I’ll be re-posting / quoting from that one!