Not a stellar example of customer focus…

November 8, 2009 · 2 comments

Taken from a recent speech in Westlake Village, California…

Thanks to Jim & Paula Cathcart — Jim for the invite to address the 101 Leaders Prosperity Series, and Paula for shooting the video with her Flip camera!

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http://www.twitter.com/colinnclarke Colin N. Clarke

Great post Scott. A suggestion to help you out, when you post a vid, also post a paragraph narrative of the content along with it. Reason? Web crawlers can search text but can’t search video content. This will help with the searchability of your content and make your posts even more visible to Google, Bing, etc.

Keep up the great work. Really liked your post about your customer service experience at the Vegas casino. I’ll be re-posting / quoting from that one!