http://mckainviewpoint.com/2010/02/who-is-your-competitor/ The Ultimate Customer Experience® Wed, 04 Jan 2012 00:29:00 -0500 hourly 1 http://wordpress.org/?v=3.1 http://mckainviewpoint.com/2010/02/who-is-your-competitor/comment-page-1/#comment-1034 Brad Plumb Fri, 26 Feb 2010 19:02:16 +0000 http://mckainviewpoint.com/?p=1817#comment-1034 I think customer service is often times defined by the individual, and not by the company or the industry. If my insurance agent decided tomorrow to start selling cars, I would buy my cars from him, and only him. His "trust capital" transends any profession he chooses. At that point I would be shopping for a new insurance agent regardless of the company. I think customer service is often times defined by the individual, and not by the company or the industry. If my insurance agent decided tomorrow to start selling cars, I would buy my cars from him, and only him. His “trust capital” transends any profession he chooses. At that point I would be shopping for a new insurance agent regardless of the company.

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