Why Seth Godin is sooooooo wrong…

February 17, 2010 · 29 comments

The University of North Carolina announced today, in a cost-cutting measure, all students, alumni, and fans will be prohibited from attending future games of the Tarheel basketball team.

“In today’s world, there’s no need for us to go to all of the trouble and expense of actually having the fans in the arena. They can watch our broadcast of the game on the web, Tweet their support of the team to their followers real-time as the contest is played, and share their emotion for the game with their friends on Facebook,” said University President Ober Lincoln.

In a somewhat related story, the Walt Disney Company revealed this afternoon they would no longer make movies – choosing instead to solely release their content via streaming video. “Everyone has a flat-panel television, and before long, we’ll all have iPads. Who needs to go to a theatre?” asked a senior executive.

Can you ever imagine these announcements? I can’t. It won’t happen.

And, it’s all for one simple reason – the need (perhaps better stated as the “requirement”) for significant human interaction.

The university’s basketball game isn’t just about the players on the court – it’s also about the spirit of the institution. If you think the only reason to have the game is the contest itself, you don’t know much about sports…or the benefits the college receives from it.

When it was first introduced, it was believed television was going to obliterate the film industry. Instead, people spend more money at the movie theatre than ever before. A film released just THIS YEAR – “Avatar” – became the biggest box office hit of all time.

Why? As someone who spent over a decade as a movie reviewer, I can tell you: We desire the shared experience with an audience. It’s not just about the size of the screen and the sound of the speakers – we crave the experience. “The Hangover” is much funnier in a packed theatre than watching home alone.

And, it’s why – as much as I respect him and agree with so many of his perspectives – Seth Godin is totally, completely wrong in his post saying “No More Big Events.”

The large conference is not merely about the exchange of ideas – although it can, and should, facilitate the process. It’s also about the importance of interaction with members of our tribe.

(And, every true meeting professional infuses a large sales conference with literally dozens of small, highly interactive, breakout sessions to facilitate rapport building, trial and error, and intense communication.)

If you are a sales professional – and sole representative of your company out making calls in west Texas, for example – you run into your competitor more than your colleagues. The people you SEE are either ones you are attempting to persuade or with whom you compete.

You NEED the opportunity on at least an annual basis to get together with the others on YOUR team…to share ideas with them…to be inspired and cheer as a group…to reconnect with like-minded professionals about the aspects that make OUR team important and distinct…and to advance your thinking about the efforts to move you and your organization forward.

For centuries, humans like you and me have been in possession of our respective religious texts providing – for many of us – a pathway to enlightenment and a guide for living. All along, we could have read the verses privately, and meditated with other individuals in small ways.

Instead, however, we built churches, synagogues, and mosques. We found the shared experience was a vital component to spiritual growth. In Christianity, perhaps the area of most explosive growth currently is in the mega-church – instead of a small congregation, places such as Willow Creek near Chicago with 23,000 worshippers per weekend.

I’m not attempting to suggest that big assemblies are the only method of connection! What I would strongly assert, however, is organizations choosing to eliminate the shared experience of group association in favor of “frequent, cheap communication” will soon find both their place in the market, and the connectivity of their team, diluted beyond repair.

While I’ve not hesitated to criticize United Airlines…here’s something they got exactly right. And, the message of this commercial continues to be true today…

  • Sandi

    I have to agree. Having run a business of one for seven years, I always look forward to conferences and other big in-person events. I love being able to work location independent; I love not having the pressure of needing to “be there” all the time. However, attending live events and in-person conferences is a big “gotta do” for me. It gives everyone an opportunity to meet face-to-face and solidify relationships that normally might be at arm’s length. I find it helps remind everyone of the big picture – shared goals, shared experiences, team-building, etc.

    Besides, if it weren’t for big events, I might become a hermit. :)

  • http://bethrobinson.me/blog Beth Robinson

    I agree with you, and I’ve experienced this repeatedly on a professional level.

    I’ve worked with colleagues across states and countries and it’s always better after I’ve had a chance to meet with them. Being in the same place and seeing the same thing and chatting informally over dinner makes a difference. Even the ones that I only meet briefly, it’s helpful to be able to mention that we were both there the next time I talk to them because it puts us in a similar mindset.

    The big business events may not be as useful in and of themselves as a series of little events, now that “frequent cheap communication is easier than ever”. But they are the stages on which we form the deeper connections that matter. Perhaps instead of eliminating the big events, we should be training people to make better use of them. It certainly didn’t come easily or naturally to me at the beginning.

  • Misty Rodder

    You are so right!!

    I’ve been a follower of Seth Godin’s blog for a long time now. So I’m wondering…

    Why does Seth Godin TODAY suggest we AVOID events such as “the big product launch” when he encouraged his faithful readers (ME) to purchase a ticket for HIS book launch in NY (“Seth Godin live in NY… the Linchpin session”) as recently as January 15th, 2010?

    Wow. Not only is his concept just wrong, but it’s also a bit hypocritical, don’t you think?

  • http://ebooktest.wordpress.com Mike Cane

    I read this:

    >>>The big product launch

    And had a laugh. Wow. That whole iPad event would have been so compelling just as a series of tweets and TwitPics. NOT!

  • Thomas

    Scott,

    What a great post! Having been in all areas of business from front line staffer to ‘upper’ management, I can tell you that conferences and big events are a huge source of information and “reconnecting” with colleagues that may have been put on the back burner.

    Conferences are a huge ‘to do” for me, the chance to exchange ideas, solidify relations, and create new ones are truly priceless in my opinion. Can you imagine the Republican party telling members not to attend a convention because they decided to stream it instead?

    If you’re too good to look me in the eye and shake my hand, then you’re not good enough to earn my business. Keep up the great work Scott!

  • Heather

    Godin is so wrong to tell his loyal followers they can now avoid his list of 5 things. Communication is VITAL in every type of business!! To suggest that one should choose cheap and frequent is irresponsible on his part.

  • http://scottmckain.com Scott McKain

    Thanks, Thomas…I just firmly believe that all of us are smarter than any of us. When we can share and look each other eye-to-eye we generate both better ideas and enhanced connectivity. And, all are vital to any distinct organization.

  • http://scottmckain.com Scott McKain

    I just did a “spit-take” with my coffee when I read this, Mike. I laughed out loud…

    What a great point! Apple — obviously the darling of visionary thinkers — would never have launched their product without having an “event.”

    Thanks for your remarkable insight…

  • http://scottmckain.com Scott McKain

    Beth –

    Thanks for advancing the conversation. We DO need better meetings! Yet, you’re right, “being there” makes all the difference.

    I remember when President Obama was critiquing the meetings industry and simultaneously flying for face-to-face conferences with world leaders. I DON’T mean that as a political commentary…just that (as is pointed out in a previous comment from another reader) it’s easier to suggest OTHERS scale back on their meetings, while we continue to schedule ours.

    I’ve always said from the platform the most important aspect of every conference isn’t the keynote speaker from the stage, but the conversations in the hallway during the event.

  • http://scottmckain.com Scott McKain

    Sandi — I’m like you! If I wasn’t booked to speak at meetings and attend conferences in my industry, all too easily I could just become a recluse!

    If all communication is done by “cheap, electronic” means…it’s possible to remain firmly placed within your comfort zone. That’s a bad thing…both organizationally AND individually!

    Thanks for participating in the conversation…

    Scott

  • http://Mark@marksanborn.com Mark Sanborn

    Seth made a sweeping statement that got attention at expense of validity. I dislike hyperbole. Scott your comments are spot on. Anything done poorly-meetings, product launches, etc-can be a waste of time. The message isn’t to get rid of sales conferences but to do them differently and well.

  • Spencer Morgan

    One purpose of conventions is to promote thought within a given organization. The elimination of these events is the elimination of thought. Not to mention that big events have a significant impact financially for hotel workers, vendors, convention centers, etc. “Cheap and easy” isn’t always what is best for an organization. Just my two cents.

    Great post Scott!

  • Joyce Bowman

    The company I work for schedules meetings to have meetings. Officer meeting on Monday, staff meeting on Tuesday, compliance meeting on Thursday, and so on. These meetings are not always productive, and many could be handled efficiently via “frequent cheap communication”.

    What Godin advocates; however, is that BIG events are a waste of time. My corporate experience over the past 28 years has been that those big events are the glue that cements our commitment to our clients AND our employees.

  • http://www.williamgood.com William Good

    Scott- although your comments about big events are soooooo right, I do not agree with your assessment of Godin’s post. From what I read, and in the spirit of Godin’s message, I believe the idea is that many iterations cannot be replaced by a one-shot event.

    To take your illustrations far enough to match “the big event” that I feel Seth wrote about would be to say that NCAA basketball would exist only in March- no practice, no pre-season, no non-conference games, just the big dance. And in Disney’s case, perhaps they would have only 1 day to shoot a film start to finish- action… cut… that’s a wrap. It’s both the iterations and the big events that make something mundane magical.

    From experience, I can speak to the power of iteration. And in our culture today iteration is essential to success. One-and-done won’t cut it. However, combining daily interactions with a community “shared experience” is a sure-fire path to success in any organization, community, or family.

    Great United commercial post, too. That’s one of my all time favorite commercials, and right-on.

  • http://networkinghq.wordpress.com/2009/12/07/networking-events-are-a-waste-of-time/ Larry James

    I totally agree with Scott and respect Seth’s right to have his opinion. Excellent post.

  • http://scottmckain.com Scott McKain

    Wow. I’m VERY grateful for so many comments — thank you for taking time to share your viewpoints.

    William…I’m hopeful that was the spirit of Seth’s message. As Joyce insightfully notes, we’ve reached a saturation point of small, inconsequential meetings…which could — and should — easily be replaced by the cheap, electronic communication Seth advocates.

    However, when someone entitles a post “no more big events,” I have to take him at his word he means they should be eliminated. When he says we should now “avoid” them, it doesn’t appear to me he means we should take both tracks.

    I DO believe iteration is vital, as you suggest. You are exactly right that “one-and-done won’t cut it.”

    My suggestion is the magic is in the mix. We should repeat the learning through ongoing, frequent practice. The best major sales meetings launch specific training programs and/or have follow-up messages from speakers and leaders. Yet, “either/or” is not the way…

    Thanks again…to ALL!

  • Kenneth Jones

    Godin’s message calls for no more big events — he goes as far as to say all readers/followers should avoid big events because they don’t work. He tells us why they don’t work — primarily because frequent cheap communication is easier and creates far more gains than events ever can. No matter the spirit of his message it’s still pretty darned easy to interpret. Seriously. There are bullet points. While I respect Godin and follow his insights, he totally missed the mark on this one. He is flat out wrong.

  • Brad Plumb

    Could it be that the greater danger to the future of large meetings is not the over-the-top events that have made the headlines over the last year, but rather the gawd-aweful conferences that we attend and wish we had not?

  • http://scottmckain.com Scott McKain

    Brad -

    That’s a terrific point. It’s like the old line, “I can make more money, but I cannot make more time.” If we spend our time at unproductive meetings, that investment is amplified by our travel time…and away-from-family time. Therefore, it appears initially that a bad online meeting will create less damage than a bad sales conference.

    So…two points.

    First…why should we accept either? Let’s have better online meetings and communication…AND more productive conferences. From the thousands of meetings I’ve been contracted to address, only TWICE in twenty years has a meeting professional asked me if I’ve noticed anything at the myriad of other meetings I’ve attended that might be productive I would like to share. Just twice…

    Second…when PageMaker came out for the Mac years ago, it meant that ANYONE could create a newsletter. You no longer needed a typesetter or designer. What happened was a LOT of bad newsletters. Now that iMovie and YouTube are popular, ANYONE can create a video for everyone to see. We now observe a LOT of bad videos.

    As meetings move to online ease, I’ll bet we’ll have more terrible meetings. Hey, why worry about the agenda…no one is traveling, there’s little cost…let’s just put it together! WRONG!

    ALL meetings need to raise the bar. Sales conferences and major conventions need to step it up…not be assigned to the ash heap.

    THANKS, as always, for your comments.

    Scott

  • http://www.eileenmcdargh.com Eileen McDargh

    Godin’s logic and blanket statement miss by a mile. Poorly executed meetings with no strategic intent, with no free exchange of ideas, with no time for developing the relationships that cannot happen in a teeny twitter post are a waste of time and money. That is true. But to make a sweeping statement that all big meetings can be replaced by frequent,cheap communication misses the dynamic of human engagement. As I wrote in my book, TALK AIN’T CHEAP-IT’S PRICELESS, there is no loyalty to an email sender, a facebook post, or a tweet. We yearn to be known as individuals– not just customers or employees with an ID number.
    Good meetings bring people together for creating those kinds of connections that cannot happen electronically.

    As for me, I’ll continue to work with my clients to make sure we have meetings that create the connections and conversations to carry us into the year. We’ll create time for intimate gathering so people can actually exchange ideas and insights.

    BTW: wonder how much money Seth will be paid to tweet or you-tube since he obviously has no time or interest in presenting to useless big meetings.

  • http://scottmckain.com Scott McKain

    Eileen –

    You are SO right! It’s akin to saying since some music is really poor, then we should stop listening to ALL of it. You’re on target — there are meetings guilty of all of the sins you list. But, that doesn’t mean they’re all useless. You and I know better.

    BTW, just received a note that the new issue of “Speaker” magazine (the publication of the National Speakers Association, for those who aren’t familiar with it) has already gone to press…and the cover story for next month is…ready for this?…Seth Godin talking about his speaking.

    I guess he’s against big meetings…unless they pay him a lot of money to come speak to them. Hope it’s not overstating the point to suggest both you and I are in favor of well-designed conferences — and, although we hope we’re selected for the agenda, we are enthusiastic about the connections they create, no matter whom is addressing the attendees.

  • Pingback: No More Big Events? – scottgould.me

  • http://www.eileenmcdargh.com Eileen McDargh

    You are right Scott. It doesn’t matter whether we are on the agenda or not…we want great meetings that build relationships, generate new thinking, and broaden viewpoints. Interesting that Seth os on the magazine cover. Methik he might speak out of both sides of his mouth. we shall see

  • http://www.justaskmat.com Mat

    I couldn’t agree more. I love social media and its still huge potential to impact everything we do. It’s a major component of my business, but in the end face to face and truly personal relationships propel more of my business than anything.

  • http://scottmckain.com Scott McKain

    Thanks, Mat – I just wrote another post on the problem…and you really addressed the issue before I published it!

    The problem is not BIG meetings…it’s BAD meetings. The more we facilitate the “face-to-face” aspect you describe, the greater opportunity for connectivity we create.

    Great comment…THANKS.

  • http://www.socialgloo.co.uk Jaime Steele

    Great blog. Totally agree. It’s the face to face where you seal the deal.

  • http://www.sharetogain.com craig d crook

    I did have trouble with Seth’s comment on this day, but he generally likes to incite passion and action (which it looks like he did), so I let it go. If you tuned in the following day, you will notice he made a statement about WHY to host a big event:

    http://sethgodin.typepad.com/seths_blog/2010/02/the-best-reason-for-a-big-event.html

    Thought people here might appreciate this as well.

  • http://scottmckain.com Scott McKain

    Craig –

    Thanks for your comment. I did tune in the following day…and thought, frankly, he missed the mark there, as well. I posted about it here the same day explaining why I felt that — in spite of my tremendous admiration for Seth — he’s really off on this particular point.

    If you haven’t seen it yet, just go back to the McKainViewpoint.com main page, and you’ll see the post under “It’s not about BIG meetings…”

    Thanks so much…

    Scott

  • http://www.BethTerry.com BethTerry

    While I’ve retweeted this several times, I haven’t commented. I just wanted to add my two cents to the Hurrah’s on here. YES – we all need to meet, we all need to gather, and we are smarter and better for it.

    Not only do meetings support the growth of a company or industry, they have become the underpinning of our economy. IMHO the impact of fewer meetings in the last 12 months has been felt in every corner of our financial structure.

    While pundits have said we need to pull back on meetings and “save” the shareholders money… the unintended consequence of that has been the opposite. Best estimates are that 1.6 million people are DIRECTLY involved in the meetings industry. My best guesstimate is that there are closer to 30 Million indirectly impacted: not only the 256 convention centers and their employees, or the thousands of hotels and their employees, or even the speakers and speakers bureaus… but a silent group.

    Think of this: mom & pops across from convention centers and hotels. Transportation: Taxi drivers, Limo companies, Bus companies, airlines, rental car companies. Food service and restaurants. Add the people who depend on those companies for a living: gas stations, fast food places, repair shops, airports, airport shops, maintenance companies for airlines and all the other transportation companies. What of the laundry services, the AV companies, the carpet cleaning companies, security agencies? Don’t forget the attractions that spring up around the tourism and meetings industry. And of course, cities and states reap great rewards from all the taxes associated with the above.

    It’s a house of cards. When our administration and people with wide reach like Seth say we shouldn’t have meetings, they don’t just knock over the house of cards, they set it on fire.

    States like Hawaii and Nevada have taken a huge hit. Hawaii had $184 MILLION drop in tax revenue in the first quarter of 2009 after anti-meetings and anti-resort comments were made. The Daily Show recently did a spoof about how awful it was that the RNC held their meeting in Hawaii — as if they had gone to the moon, or Tahiti. That did damage to that economy.

    IMHO Seth Godin wrote that to get buzz. He wanted to stir the pot, hoping his devout followers would forgive the hypocrisy. Yes, we are all talking about his blog and him. My hope is that all the hue and cry against what he said will help people think more clearly not only about the direct benefit of meetings, but also about the far-reaching effects of this industry to our financial well-being.
    Beth Terry, CSP

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