Comments on: Please…do what your customer is paying for…

By: Scott McKain

Scott McKain — Sat, 17 Jul 2010 11:19:39 +0000

Julie — everything from Singapore arrived on-time in perfect condition — thanks to FedEx…and YOU! I really appreciate it!!

Scott

By: Scott McKain

Scott McKain — Sat, 17 Jul 2010 11:18:34 +0000

Hannah — sorry to take so long to post my reply here. I'm grateful you would take the time to respond. As I'm on the road at a Board meeting of the National Speakers Association, I can't be as prompt as I would prefer — however I will get a message to you. Your willingness to post here indicates to me the seriousness you and your organization have to make things right, and I'm very happy that effort can be shared with others who read and post here.

Scott

By: Scott McKain

Scott McKain — Sat, 17 Jul 2010 11:14:54 +0000

I'm grateful you are listening — and truly appreciate it. I'll be in touch…and keep everyone here posted, as this blog has never been about just complaining…it's about sharing when things go RIGHT as well as not the way we would desire. Thanks again…

By: Sherry

Sherry — Thu, 15 Jul 2010 18:50:53 +0000

Scott, as your former florist I could have warned you of the service that you would recieve from ProFlowers. I'm sorry for the pitiful flowers that your beautiful bride Tammy recieved. ProFlowers has no idea what an “ultimate customer experience” is.

Sherry

By: Mchemij

Mchemij — Tue, 13 Jul 2010 21:53:00 +0000

Hey Scott,nnReally sorry to hear about the issues you had. We are listening and want to fix the matter. Please contact me directly mchemij at providecommerce.com and I’ll make sure we get you squared away once and for all. Apologies again to both you and Tammy.nn

By: Julieconceicao

Julieconceicao — Tue, 13 Jul 2010 14:33:08 +0000

I'm sitting here reading this and thinking….”OMG, I pray and hope the parcel sent from Singapore through FedEx WILL get to you in Orlando………on time!!!

By: Scott McKain

Scott McKain — Tue, 13 Jul 2010 04:49:37 +0000

Thanks, Michael! Great points, as always, and I will take them to heart. Wish we were connecting in Orlando at NSA this week — but, I'll look forward to the next time!

Scott

By: Scott McKain

Scott McKain — Tue, 13 Jul 2010 04:48:46 +0000

Been on planes all day, but I have just received a note from Proflowers — I'll share it when I get back “in pocket.” Hopefully, it works out as you suggest…

Scott

By: Scott McKain

Scott McKain — Tue, 13 Jul 2010 04:29:27 +0000

Sean --

You're absolutely correct! Because I was on the road for a week prior to leaving for Asia for 2 1/2 weeks, I thought the ease and simplicity of an online florist would work fine. I was wrong.

Also, the person who always took care of this for me -- Sherry Brummett in my hometown of Crothersville, Indiana -- sold her store and is no longer in the business, I don't have a "florist relationship" with anyone else yet.

No excuses, though...my own fault for not planning ahead...and you're right on the money. Thanks!

Scott

By: Bags

Bags — Mon, 12 Jul 2010 23:07:24 +0000

That even makes me angry. It's not hard to do things right. If you can't do it right, don't promise that you can. It's that easy.

Sorry you had to go through all that. Hopefully someone learns from it.