The story heating up the Internet is the JetBlue flight attendant who made a dramatic career exit on a runway at JFK…
(If you haven’t read about it yet, here’s the New York Times version…)
On Twitter, @Pistachio — better known as Laura Fitton, co-author of “Twitter for @Dummies” and CEO/Founder of oneforty.com — made a terrific point:
“Why is most coverage of the ‘flight attendant who flipped,’” she asks, “underplaying (the fact) he got whacked in the head and cursed at?”
(She’s exactly right — it’s true. Allegedly, some jackass passenger didn’t follow the safety instructions, stood up, cursed at the flight attendant and hit him in the head with his overhead luggage.)
As professionals, we desire to deliver an “Ultimate Customer Experience. ®” As customers and clients, we crave the opportunity to receive it.
Yet, somewhere along the line, we must realize that there must be mutual respect between those providing the service…and those receiving it.
As David Pogue of the Times said in his Tweet, “Startling, and yet — I feel for him…”
If you’ve ever had to deal with an irate customer, you know how challenged this flight attendant must have felt. Add being cursed at, hit in the head, jam-packed on a flight…and it’s a wonder something like this hasn’t happened earlier.
Don’t get me wrong — I’m not supporting grabbing a beer and pulling the chute, no matter how much you may feel like it.
However, a JetBlue attendant named Steven Slater may have done us all a wonderful service if he begins an important dialogue about the importance of mutual respect.
Mutual respect…
August 9, 2010 · 2 comments
The story heating up the Internet is the JetBlue flight attendant who made a dramatic career exit on a runway at JFK…
(If you haven’t read about it yet, here’s the New York Times version…)
On Twitter, @Pistachio — better known as Laura Fitton, co-author of “Twitter for @Dummies” and CEO/Founder of oneforty.com — made a terrific point:
“Why is most coverage of the ‘flight attendant who flipped,’” she asks, “underplaying (the fact) he got whacked in the head and cursed at?”
(She’s exactly right — it’s true. Allegedly, some jackass passenger didn’t follow the safety instructions, stood up, cursed at the flight attendant and hit him in the head with his overhead luggage.)
As professionals, we desire to deliver an “Ultimate Customer Experience. ®” As customers and clients, we crave the opportunity to receive it.
As David Pogue of the Times said in his Tweet, “Startling, and yet — I feel for him…”
If you’ve ever had to deal with an irate customer, you know how challenged this flight attendant must have felt. Add being cursed at, hit in the head, jam-packed on a flight…and it’s a wonder something like this hasn’t happened earlier.
However, a JetBlue attendant named Steven Slater may have done us all a wonderful service if he begins an important dialogue about the importance of mutual respect.