A great way to end the year…

If you read this blog regularly — and I really hope you do! — you know most of what is posted here is about improving your business; particularly as it regards the experience your customers receive. However, on a personal note, I just received something to end the year that has really moved me, and I wanted to share it with you.

This month’s “Portfolio Magazine” has a major article by Kelly Merritt about being invited by a friend to attend a large conference in Oregon. Kelly is a very talented writer — and what I’ve particularly enjoyed when reading her is that while she focuses upon food, her passion shines through her articles. She relates meals to memories. For example, one menu in the article recalls her childhood lust for the first bite of steak and baked potato, even though the Sunday School lesson of the day taught patience as a virtue.

Imagine my surprise and gratitude when I read this from her article:

“When the speaker they brought in to address the crowd finished his lecture, there was not a dry eye in the house. The speaker was author Scott McKain.

I have no doubt that McKain’s presentation changed people that day for the better. We all sat up a little straighter, called our loved ones with kind words and perhaps forgave someone that day.

What I learned from McKain has stayed with me ever since and I’ve applied some of what I learned from him to be a better writer, better wife and better stepmother. I encourage anyone who needs a jolt of inspiration to read his book “Collapse of Distinction”. It’s a page turner and life changer. If ever you have the opportunity to hear him speak, go for it.”

What a great way to end 2011!

Thank YOU for reading and sharing this past year — and I hope to provide more information and insight you will find of value in the coming year!!