Video version of “it’s the smart…”

November 4, 2011

Here is a video version of the post I did yesterday about the importance of focusing upon “smart” instead of “speed”… Hope you enjoy it — and please feel free to forward or repost!

Read the full article →

It’s NOT “the fast eat the slow” – it’s the smart eat the dumb…

1 comment November 3, 2011

A while back, I was in the audience for the presentation of another author/speaker during a meeting of a very prominent technology company. As he addressed the group, he told them his basic business philosophy: it isn’t the big that win out over the small, it’s the fast that eat the slow. And, while I [...]

Read the full article →

Why don’t our salespeople have one-sheets?

3 comments November 1, 2011

Yesterday, I’m flying from Los Angeles to Boston, connecting on Delta in Detroit. Thankfully, because I fly so many miles, the great folks at the airline gave me a complimentary upgrade, and I’m sitting in row two. Two men enter the aircraft — one looks like a movie star, the other is overworked and under-rested. [...]

Read the full article →

Is customer loyalty dead?

October 27, 2011

After another speaker at a conference where I was keynoting in California suggested “customer loyalty is dead,” I decided to offer you an alternative viewpoint.

Read the full article →

Are you building fences — or digging wells?

October 20, 2011

(I first wrote this post for my friends at National Speakers Bureau, and they have been kind enough to share it with their clients. Thanks to Brian Palmer and his terrific team for “breaking” this concept. Here’s the link to the original post on their site.) Growing up in rural southern Indiana, I was always [...]

Read the full article →

A terrific event in Slovakia!

October 16, 2011

Thanks to all my new friends in Bratislava, Slovakia! The “Big Ideas for CEE” conference sponsored by Soitron — with conference management from Speakers, s.r.o. — featured speakers such as chess grandmaster Garry Kasparov, Peter Littmann – the leader who made Hugo Boss a global brand, Joan Laporta – the CEO who took FC Barcelona [...]

Read the full article →

Checking in from the road in eastern Europe!

October 13, 2011

Hello from Bratislava, Slovakia! Here’s a look at my first day in Europe — from Vienna, Austria…

Read the full article →

Are you a customer-focused leader, or customer-focused follower?

2 comments October 12, 2011

Given the late Steve Jobs’ (and it’s still strange to write that) famous statement it’s not the customer’s job to know what they want — does that, on its face, mean Apple rejects the theory of customer focus? Of course not. Apple knows what many confuse: FIrst, organizations must make the decision to be customer/client [...]

Read the full article →

The downside of a good decision…

1 comment October 10, 2011

This morning, CNN/Money is reporting that Netflix CEO Reed Hastings has decided to abandon the convoluted plan to separate the DVD from the streaming video aspects of the company — and also to kill the horribly named new business called Qwikster. The market is responding positively — as of this writing, shares in Netflix are [...]

Read the full article →

Steve Jobs and the user experience…

2 comments October 6, 2011

Watching the coverage on the passing of Steve Jobs is driving me crazy. It seems as though the vast majority of those being interviewed are from tech publications or companies. Those who aren’t are primarily from business publications — and it seems ALL are evaluating his life’s work from the same perspective: Almost everyone is [...]

Read the full article →

← Previous Entries

Next Entries →