Posts tagged as:

Apple

What’s next for YOUR organization?

5 comments May 7, 2011

So, when you leave your current position, what happens next? If you’re the CEO, what will ensure the company continues to thrive? If you are a manager, how can you develop a team ready to move forward without you? (If you ever want to receive a promotion, this is VITALLY important!) When I was twenty [...]

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Touched by the conflict…

2 comments April 13, 2011

Knut, the famed polar bear — hand-raised by zoo keepers from birth — died recently in his home at the Berlin Zoo. What happened next has set off a national firestorm in Germany. The New York Times reported the “zoo’s director decided to stuff its body and put it on display in a museum.” Well, [...]

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The Customer Experience is AN answer…but not the ONLY answer

2 comments March 18, 2011

Mike Cane sent me a fascinating post a couple of days ago. It’s from Customer Think and written by Jon Picoult. Seems as though Forrester Research in their fourth annual Customer Experience Index study determined Borders Bookstores was at the top of the heap — even in front of iconic brands such as (we can [...]

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Would YOU keep changing the product?

February 23, 2011

MacRumors reports — and, obviously, with a website name like that, it is a “rumor” they are reporting — Apple is set to make several changes: – a redesigned user interface for their next version of system software, Mac OS X Lion, presumably shipping sometime this summer, with supposedly a “ton of new features” – [...]

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Worst Super Bowl ad is…

25 comments February 7, 2011

Today, we are devoted in our workplaces and on media to discuss not only the big game of last night, but also our evaluation of the commercials from the broadcast. There was no — it seemed to me — single commercial that stood out to the point it was clearly the best of the event. [...]

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What tablet PC’s teach about sameness…and distinction

4 comments January 11, 2011

Let me quote at length from a recent article from Wired, written by Erik Malinowski: “Every year at CES, (Consumer Electronics Show — the trade show that unveils the latest and greatest in technology) — there’s a theme or expectation that quickly becomes codified the moment you step inside the cavernous and often soulless Las [...]

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Why the customer experience is vital…

7 comments January 3, 2011

I’m an AT&T wireless customer. The date hasn’t been announced, and the rumors haven’t been officially confirmed, but it seems pretty obvious that at least Verizon (and maybe more wireless companies) are going to be selling iPhones in the next couple of months or so, ending AT&T’s monopoly with the device. So, here’s an important [...]

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From Bangkok, a gentle reminder…

5 comments November 22, 2010

Hello from Bangkok! Today is the third of our Business Transformation Seminars, and I’m excited and grateful to be here. Last night, returning to my hotel after dinner with several speaker friends, the cab driver was complaining in broken English about the traffic in the city. “Do you ever get used to it?” I asked. [...]

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Here’s what some pure joy looks like…

2 comments October 29, 2010

Hello from Singapore! I’ll be writing soon about my latest travel to this incredible city — however, I had to post this quickly after it was brought to my attention by Bob Lefsetz’s blog – When you’re passionate about your work…when you create an experience for your audience/fans/customers that makes such a compelling impact that [...]

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It’s all about the experience!

October 19, 2010

If repetition is a key to learning, I hope you’ll permit me to be redundant, and once again call your attention to something Apple CEO Steve Jobs has said. Yesterday was Apple’s quarterly earnings call, and they had a lot to brag about. Apple posted revenue of $20.34 billion and net quarterly profit of $4.31 [...]

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