Posts tagged as:

AT&T

Why the customer experience is vital…

7 comments January 3, 2011

I’m an AT&T wireless customer. The date hasn’t been announced, and the rumors haven’t been officially confirmed, but it seems pretty obvious that at least Verizon (and maybe more wireless companies) are going to be selling iPhones in the next couple of months or so, ending AT&T’s monopoly with the device. So, here’s an important [...]

Read the full article →

What are your customers really loyal TO????

3 comments October 5, 2009

There’s a great restaurant near our home that my wife, Tammy, and I frequent. It’s Bella Vita — my best friend, Tim, is an owner. Henri, the other owner and proprietor is a good friend, and his wife, Shelley, is beautiful and charming. But the REAL reason we go is Tanya. If I could bottle [...]

Read the full article →