September 23, 2011
Two stories in today’s New York Times struck me as bellwether examples of why customers — in the long run — ALWAYS win. And, why it does little good to try to “fight” them, if you are a finance or technology manager. Story one — Leo Apothaker is out, Meg Whitman is in at HP. [...]
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August 19, 2011
Remember the great scene in classic movie, “Monty Python and the Holy Grail” between King Arthur and the Black Knight? Wanting to pass over a bridge protected by the Black Knight, Arthur complements him, then asks the Knight to join Arthur’s quest. When the Black Knight tells Arthur that he shall not be permitted to [...]
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Again, the customer ALWAYS wins…
3 comments September 23, 2011Two stories in today’s New York Times struck me as bellwether examples of why customers — in the long run — ALWAYS win. And, why it does little good to try to “fight” them, if you are a finance or technology manager. Story one — Leo Apothaker is out, Meg Whitman is in at HP. [...]