November 18, 2011
In response to a recent post, I received a great comment and question from Tom Penney, who wrote: “You talk a lot about loyalty, I wonder if you’d care to define it. That’s the wrong word for me. Businesses and people may want to experience the feelings of loyalty but essentially it’s one sided, it [...]
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November 16, 2011
Ever since I posted about CNN terminating longtime employees during “Employee Appreciation Week,” I have received scads of email messages, Tweets, Facebook contact, and more, sharing a litany of stories of what I find to be horrific behavior by organizations toward their team. Yes, I understand the liability issues and need from an HR perspective [...]
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Distinction may involve what is absent from your business
0 comments January 24, 2012At a recent meeting I was addressing near Boston, I learned the fascinating story of the Berry family, and their restaurant on Cape Cod, Moby Dick’s. It’s a true story of distinction. You can read on their website how the restaurant came to be — and how the oldest son, Todd, discovered how much he [...]