Posts tagged as:

customer loyalty

Happy Labor Day Weekend!

View Comments September 4, 2010

Hope you’re having a GREAT weekend!

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Not Labor Day…CUSTOMER Day!

View Comments September 3, 2010

I’ve always found it a bit ironic that the way we celebrate “Labor Day” here in the United States is by not laboring at all. We use it to mark the last big weekend of the summer…swimming pools have their last hurrah before closing, some cities have huge fireworks displays, we may eat or drink [...]

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The allure of the negative…

View Comments September 1, 2010

I’ve often caught myself saying something that may have crossed your lips a time or two about television news: “Why does EVERYTHING have to be so negative?” Well, unfortunately, after a couple of years of writing blog posts, I think I know. It’s a point of pride that the readership here is growing consistently, and [...]

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Is Apple losing it?

View Comments August 15, 2010

I’m an Apple fanboy. But, I’m starting to get worried. One of the big points I made in “Collapse of Distinction” and “What Customers REALLY Want” is that we hate it when new customers are treated better than loyal ones. Yet, it is starting to seem as though Apple really doesn’t care how many products [...]

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Why “Why Your Customers Don’t Want to Talk to You” is absolutely wrong…

View Comments August 5, 2010

As a writer, I’ve been there. You sit at your laptop and try to come up with a catchy title that will sell books, spike hits to your blog, or get re-Tweeted a bunch of times. The problem, however, is sometimes you may actually come up with a concept so provocative, your title works extraordinarily [...]

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Taking personal responsibility…

View Comments July 29, 2010

I’ve often written that one of the best aspects of social media is making friendships with people you admire, but have yet to meet. That’s the way I feel about Mike Cane. He’s a unique thought leader on digital books, and while some may find his style a tad abrupt (and occasionally profane), he always [...]

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Asian Trip Almost Complete!

July 12, 2010

The Asian trip is rapidly winding down…here’s the latest from Malaysia…and GREAT news for my long-time friend and colleague, Scott Friedman!

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What little, no cost, thing could YOU do?

View Comments July 7, 2010

It was a small gesture…yet, it was important. On every flight from an American carrier with first class, they will take your suit jacket, hang it up, and return it to you at the end of the flight. It’s part of the “final approach” ritual…the passing out of the coats. (I probably should also note, [...]

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Will you get emotional?

View Comments June 25, 2010
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Too much time…

View Comments June 14, 2010

Did you see the New York Times article where — believe it or not — there was a memo circulating around GM HQ instructing their employees to “communicate our brand as Chevrolet”? In other words…NOT as “Chevy.” Good grief. How would your organization like to have a nickname…a BRAND, for goodness sakes…as universally known as [...]

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