NEVER…ever…not in almost FIVE YEARS…have I devoted a blog post to a specific or particular program…even one in which I’ve been involved…until now. This is one of the — if not THE — most important efforts that I’ve EVER been involved with in my career…and I really hope you’ll consider it:
Let’s get right to the point:
You have enormous challenges in today’s rapidly changing world – and, unfortunately, there are problems that are dramatically impacting your business…that you may not even be aware of!
Here are two of the biggest:
- You and your employees don’t know what you don’t know about succeeding in today’s competitive world.
- You are so busy — working hard to just keep up — that you don’t have the time to remember and execute the things that you do know, but are not doing.
It is the combination of these two problems that is keeping you from doing better…and being better…than you’ve ever been.
Be sure to read all that follows: If you skim or skip ahead, you could easily miss the answer to the pressing problems that are holding you, your team, and your business from a year of greater success.
Look, it is really tough “out there” in the marketplace.
- Cutthroat competition
- Demanding customers
- Changing technology
- Unmotivated employees
- …just a few of the challenges you deal with every day.
Even if you are committed to grow your business, you might be wondering what you need to do to win more customers, better serve your current client base, and secure a brighter future.
- You need to be smarter than you’ve been before
- You need to do the right things that create success
- You need to learn the right techniques and develop the action steps
HOWEVER, you don’t have the time to be devoting hours each week trying to figure it out on your own!
That’s why you need “A YEAR OF BUSINESS SUCCESS!”
No matter your desire or dedication, you just don’t have the time required in order to:
- Read every good book
- Attend all the important conferences
- Listen to the best speakers
- Engage the truly effective consultants
And the people on your team don’t have that much time either…
“A YEAR OF BUSINESS SUCCESS” is the solution to your time-pressed dilemma.
In a mere 3-4 minutes a week, here are just five of the many benefits you’ll receive:
*You’ll get smarter…quicker!
This program cuts through the clutter and gives you access to time-proven strategies and ideas that really work to grow your business, your people, and your results.
*Increased confidence and commitment.
This comes from knowing what to do…and why to do it. You’ll be given the small but powerful actions you can take daily to skyrocket your success.
*You and your business will have a competitive advantage.
You and your team will be armed with powerful knowledge and insights that your competition either doesn’t know how to do — or are unwilling to do. Practicing these easy to implement ideas about leadership, customer service, innovation and motivation will put you above the marketplace crowd.
*Bottom line results.
You’ll learn what can increase sales, retention, loyalty and profitability. These aren’t just great ideas; they are profitable ideas.
*Surefire improvement in training.
This program takes the best ideas and thinking of five of the world’s top business experts – then, condenses them in an easy to understand and use format.
- Perhaps even more importantly, you will be able — at your convenience — to constantly refer to the powerful truths and strategies from this series — with all of the ideas from globally recognized and dynamic experts — whenever you need them.
It’s not only compelling information – it’s “just in time” training!
So what is A YEAR OF BUSINESS SUCCESS?
A YEAR OF BUSINESS SUCCESS is a 52-week video subscription series that will help you grow and improve your business—regardless of your industry or your position in the organization.
Every week for 52 weeks you will receive a new video from one of our experts.
Each video comes with BOTH:
- A Lesson Plan (so you can share and teach these important concepts to your entire team) and,
- An Action Plan (so you know specifically what steps you need to take next to grow your business)
Your team of experts when you enroll in A YEAR OF BUSINESS SUCCESS is truly an all-star lineup:
- Larry Winget (“Shut Up, Stop Whining, and Get A Life” author; frequent FOX News contributor)
- Mark Sanborn (“The Fred Factor” author)
- Lisa Ford (creator of one of the #1 bestselling customer service videos of all time)
- Randy Pennington (bestselling author of “Results Rule”)
- and…me…Scott McKain
- Together, we have over 100 combined years speaking to stellar businesses around the world.
- All five speakers are members of the Professional Speakers Hall Of Fame.
- Collectively, we have written and published more than 20 books;
- Many of our works are highly acclaimed, award-winning, bestsellers used by millions of people around the world!
- Each speaker is considered an authority in their area of expertise, and a master of the platform, with an engaging style and compelling delivery.
- …meaning that you and your team will truly enjoy viewing these dynamic videos!
- Each speaker is globally recognized as a “thought leader” in the world of business.
- …meaning that you and your team will be receiving same cutting edge information they present to outstanding companies — and their top leaders and sales professionals — around the globe!
Just imagine — the opportunity to learn from five of the world’s most respected business authors and speakers — together for the first time — in an enjoyable and easy to use format!
YOUR INVESTMENT TO ENGAGE THESE EXPERTS TO EACH SPEND JUST ONE HOUR ADDRESSING YOUR BUSINESS WOULD BE OVER $100,000!
And companies like BMW, Cisco, Merrill Lynch, Toyota, McDonald’s, IBM, HP, Pepsi, Verizon, and literally hundreds more have invested in the services of these remarkable experts, authors, trainers, and speakers!
YOU, however, can subscribe to receive their best ideas and innovative strategies for significantly less – a mere fraction — of this cost!
In addition, your subscription to A YEAR OF BUSINESS SUCCESS provides you automatic access to each expert’s blog. You will multiply and reinforce your learning with the best new ideas for growing your business and increasing your success.
Three Reasons to ACT NOW:
- Investing in this program can SOLVE YOUR BIGGEST PROBLEM
You and your team will indeed KNOW what you NEED TO KNOW to be more successful, more productive and happier in your business than ever before.
- It is AFFORDABLE.
There is no more cost effective way for learning and teaching these powerful concepts than the brief video and action plan format of A YEAR OF BUSINESS SUCCESS.
- It is GUARANTEED.
If you believe that the ideas you receive from A YEAR OF BUSINESS SUCCESS are not worth the cost of the program, you’ll get your money back, no questions asked.
NOW IS THE TIME TO ACT!
There is no greater investment you can make in your business than learning strategies and techniques to leverage and expand your commitment, and the performance of your team.
The difference between mediocrity and the best year you have ever had can simply come down to two things:
- What you know now — that you didn’t know before.
- What you are willing to do now — to execute what you know.
Isn’t it time you stopped standing in the way of your own success?
If you agree – then it IS time for:
A YEAR OF BUSINESS SUCCESS!
CLICK HERE for more information! And, the next post will be back to the customary approach I’ve always used…until I became so excited about this program! Thanks for reading…I really appreciate it…and hope you have your BEST year ever!
The lack of “care” at a health care provider…
In my experience as a caregiver for a terminally ill spouse, I learned first hand the importance of wonderful, caring professionals in health care – and, what a difference they can make, both in the standard of care the patient receives, and the piece of mind the family experiences.
It was my decision to err on the side of caution. When my late wife, Sheri, had swelling and pain in her knee, it was discovered to be a blood clot. I didn’t want to take any chances, especially since I hadn’t twisted it, or done anything to it that would make me think the swelling was injury-related.
Tammy and I looked online, and saw that while Sunrise Hospital had a seven-minute wait and St. Rose was reporting eighteen, the ER with the longer wait was also about twenty minutes closer to our Henderson, Nevada home. We decided to go to St. Rose Siena to see what was happening to my knee – as the problem was becoming not only more swollen, but increasingly painful, as well.
After registering, it was certainly longer than the St. Rose reported waiting time before seeing a medical professional. (And, I certainly understand that if someone with a situation more dire than mine arrived — which could have been almost anyone — that I would be moved back in line. But, that wasn’t the case here.) Then, I was taken back to an examining room to wait for several minutes before someone came to talk with me. Next, a technician entered to draw blood from my arm. Later, a nurse came in to ask questions, feel my knee, and say she was going to talk with the doctor. Shortly thereafter, a doctor entered the small examining area where I was stationed.
He was very nice, and highly thorough. He acknowledged that my symptoms were strange for someone not involved in an injury situation. He said his three concerns were: blood clot, crack of something in the knee that became infected, and, gout. He reviewed the blood work and looked at the area, then ruled out a blood clot.
He then said that the nurse was going to tap into my knee and draw out the fluid around the kneecap. This would both relieve the swelling, and let them analyze the fluid to see if it was infected – which would necessitate my admission to the hospital to treat – or, if a lab test would indicate the probability of gout.
The nurse put a needle in my knee, and filled three large vials with the fluid from the knee – which were taken, supposedly for the lab to test and evaluate. The doctor and nurse told me that I would have to wait another hour for the results, and then they would prescribe what would happen next.
While they were intentionally unclear about what had happened, either the medical team in the ER had forgotten to take the fluid to the lab – or, the lab had misplaced it – but, either way, the testing had not even started, despite my requests for results…and the brusque, rude response I had received. I was promised the lab was working on it immediately, and we should know something in twenty minutes.
As it was now after 5 PM, and I had not eaten lunch, we went to the cafeteria for a snack, returning about a half hour later to the ER, hoping for the results. Imagine our disgust to learn the lab wasn’t finished, and would need another hour or so.
So, the doctor suggests that I am provided ibuprofen for the swelling, and a pain-killer — and I should go home. He notes that they will call me with the results, so if it’s gout that is the problem, I can receive an additional prescription.
I did call St. Rose this morning – and was curtly and rudely told results were not provided on the phone, regardless of the identification (Social Security number, address, phone number, my doctor’s phone number) that I could provide. In fact, no one would be available until Monday to answer my question.
Oh, I DID receive a call from the hospital – asking if I “was feeling better” – and asking for a customer service evaluation. I suggested they should read today’s blog.
And, the representative apologized – but made no offer whatsoever to help me solve the problem.
When I speak and consult with groups of all types – and, because of my experience as a caregiver, especially to health care groups – I emphasize there are three levels of customer (or “patient”) interaction.
Remember my post a few months ago about the email I received from Apple CEO Tim Cook? He said, “Scott — our goal is that every customer feels just as you do.”
I wonder what YOU are doing to ensure that NO customer ever feels about YOU the way I feel today about St. Rose.
*****UPDATE*****
I just hung up from a call with the Chief Medical Officer of St. Rose. To his credit — and that of the entire institution — he:
If you’ve read my books, you know that I write that “customers don’t want you to make it right — they want you to GET it right.” Naturally, I would have preferred that this would have been handled right the first time.
However, I truly appreciate it when the effort is made to make a situation right that wasn’t handled properly. St. Rose’s Chief Medical Officer did that — and, I am grateful for his effort.
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