Posts tagged as:

customers

Another FREE video on creating the Ultimate Customer Experience ®

April 22, 2011

Here’s the second in the series of FREE videos we are providing to assist you and your organization in creating the Ultimate Customer Experience ®! And…if we can assist you in developing and executing the strategies necessary to provide YOUR customers with UCE’s, please contact us! We would love to work for…and with…you and your [...]

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Are you SURE that makes you stand out?

3 comments December 15, 2010

One of the controversial points I keep hearing about from readers of “Collapse of Distinction” is where I suggest saying that you have “great customer service” does absolutely NOTHING to make you distinct in the marketplace. Here’s why: EVERY customer wants “customer service” — therefore, EVERY business is saying they provide it! Naturally, that means [...]

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Another terrific journey…

1 comment November 10, 2010

I haven’t written yet about my incredible trip to Asia — and, I’ll have more in the next few days as I depart again for Bangkok, Kuala Lumpur, Bahrain and more next week — however, I wanted to pass along a couple of cool things… Let’s start with the end — walking to my flight [...]

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Not Labor Day…CUSTOMER Day!

1 comment September 3, 2010

I’ve always found it a bit ironic that the way we celebrate “Labor Day” here in the United States is by not laboring at all. We use it to mark the last big weekend of the summer…swimming pools have their last hurrah before closing, some cities have huge fireworks displays, we may eat or drink [...]

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The first impression…

1 comment May 12, 2010

As I sit here on a United flight from Indy to Denver, my shoes are shined, I’m wearing my best dark suit, my shirt is pressed and I’m sporting a stylish tie. I’m doing my best to create a professional and powerful image, because, when I arrive I will be creating something very powerful – [...]

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Destructive obsession…

6 comments March 2, 2010

It’s the stuff that makes me want to pull my hair out and bang my head against a wall. Don’t get me wrong…I LOVE American Express’ OPEN Forum for small business. However, just because a well-respected company such as AMEX is sponsoring the site doesn’t mean the advice on it is worthwhile for small — [...]

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“IN”…or “OUT”??

1 comment February 13, 2010

At a conference I’m attending, there is a significant amount of discussion regarding techniques members of this profession can implement to improve their income. For many of us — in most careers — the past year was a challenging time. We saw sales dropping and pressures rising. Naturally, we all wanted our professional profitability and [...]

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There’s a smile…then, there is a SMILE!

1 comment January 25, 2010

One of the coolest inventions that has helped me in recent memory is Wi-Fi on airplanes! It knocks me out to be able to get online, get work done, post blogs and Tweets, and do so much work on the plane that it makes my time once I arrive at my destination more productive. That’s [...]

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A tale of two experiences…

6 comments January 22, 2010

Over the years on this blog, I have certainly made no secret of my love for Morton’s. I repeatedly mention I find it hard to beat their incredible combination of friendly servers, terrific menu selection, and excellent food. However, one night this past week as I was traveling on business, my family and I had [...]

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It’s “Customer Service WEEK”???

4 comments October 6, 2009

I know they mean well. I truly believe their motives are worthy. However — and, it’s probably inadvertent — this effort points out what is REALLY wrong with customer service in America today. Did you know it was “Customer Service Week“? It is…and, it is supposedly being “celebrated” across the nation. I learned about it [...]

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