Posts tagged as:

customers

Not Labor Day…CUSTOMER Day!

View Comments September 3, 2010

I’ve always found it a bit ironic that the way we celebrate “Labor Day” here in the United States is by not laboring at all. We use it to mark the last big weekend of the summer…swimming pools have their last hurrah before closing, some cities have huge fireworks displays, we may eat or drink [...]

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The first impression…

View Comments May 12, 2010

As I sit here on a United flight from Indy to Denver, my shoes are shined, I’m wearing my best dark suit, my shirt is pressed and I’m sporting a stylish tie. I’m doing my best to create a professional and powerful image, because, when I arrive I will be creating something very powerful – [...]

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Destructive obsession…

View Comments March 2, 2010

It’s the stuff that makes me want to pull my hair out and bang my head against a wall. Don’t get me wrong…I LOVE American Express’ OPEN Forum for small business. However, just because a well-respected company such as AMEX is sponsoring the site doesn’t mean the advice on it is worthwhile for small — [...]

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“IN”…or “OUT”??

View Comments February 13, 2010

At a conference I’m attending, there is a significant amount of discussion regarding techniques members of this profession can implement to improve their income. For many of us — in most careers — the past year was a challenging time. We saw sales dropping and pressures rising. Naturally, we all wanted our professional profitability and [...]

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There’s a smile…then, there is a SMILE!

View Comments January 25, 2010

One of the coolest inventions that has helped me in recent memory is Wi-Fi on airplanes! It knocks me out to be able to get online, get work done, post blogs and Tweets, and do so much work on the plane that it makes my time once I arrive at my destination more productive. That’s [...]

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A tale of two experiences…

View Comments January 22, 2010

Over the years on this blog, I have certainly made no secret of my love for Morton’s. I repeatedly mention I find it hard to beat their incredible combination of friendly servers, terrific menu selection, and excellent food. However, one night this past week as I was traveling on business, my family and I had [...]

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It’s “Customer Service WEEK”???

View Comments October 6, 2009

I know they mean well. I truly believe their motives are worthy. However — and, it’s probably inadvertent — this effort points out what is REALLY wrong with customer service in America today. Did you know it was “Customer Service Week“? It is…and, it is supposedly being “celebrated” across the nation. I learned about it [...]

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“Housekeeping! Housekeeping!”

November 30, 2007

I’m staying in the Atlanta Airport Marriott, where I arrived at about 2AM after a long day and extended travel. No worries, though, because I don’t fly out until about noon, and after three consecutive nights with a limited amount of sleep, I was looking forward to doing some catching up on my “zzzzz’s.” (You’ve [...]

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