Posts tagged as:

Dell

Are you a customer-focused leader, or customer-focused follower?

2 comments October 12, 2011

Given the late Steve Jobs’ (and it’s still strange to write that) famous statement it’s not the customer’s job to know what they want — does that, on its face, mean Apple rejects the theory of customer focus? Of course not. Apple knows what many confuse: FIrst, organizations must make the decision to be customer/client [...]

Read the full article →

Again, the customer ALWAYS wins…

3 comments September 23, 2011

Two stories in today’s New York Times struck me as bellwether examples of why customers — in the long run — ALWAYS win. And, why it does little good to try to “fight” them, if you are a finance or technology manager. Story one — Leo Apothaker is out, Meg Whitman is in at HP. [...]

Read the full article →

Taking personal responsibility…

6 comments July 29, 2010

I’ve often written that one of the best aspects of social media is making friendships with people you admire, but have yet to meet. That’s the way I feel about Mike Cane. He’s a unique thought leader on digital books, and while some may find his style a tad abrupt (and occasionally profane), he always [...]

Read the full article →