In response to a recent post, I received a great comment and question from Tom Penney, who wrote: “You talk a lot about loyalty, I wonder if you’d care to define it. That’s the wrong word for me. Businesses and people may want to experience the feelings of loyalty but essentially it’s one sided, it [...]
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An ultimate experience from a reliable source
January 27, 2012I’m flying from Baltimore to Vegas on an airline I don’t normally take…usually I would go Delta for the SkyMiles, but this airline has a non-stop, arriving two hours earlier, and I need the sleep. In the middle of the 5½ hour trip, a flight attendant makes an announcement, naming two passengers, and asking them [...]