Posts tagged as:

differentiation

Three ideas for your business and career in less than five minutes!

April 9, 2012

Here’s a video I recently posted, offering you three ideas…in less than five minutes. (And, if you don’t have time to watch…here they are: #1) There must be differentiation between you and your competitor that your customer understands #2) Customer satisfaction does NOT create customer loyalty #3) You must learn more about creating and delivering [...]

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A real reason for YOU to celebrate Labor Day…

September 2, 2011

Every January first, many of us decide what resolutions we will make about improvement in the coming year. Then, we promptly forget our goals. As Labor Day marks the beginning of the final third of the year, perhaps it’s a great time for us to re-evaluate how we have been doing. And, as it happens [...]

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From Cebu…to YOU…the desire for differentiation!

2 comments September 1, 2011

Rex Carampatana just made some improvements at his gas station. Normally, that’s not the kind of thing that attracts much attention around the world — but, it is the “why” behind the story that makes it a great example for all of us. As the retailer at the Amare Shell Service station along the Cebu [...]

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Arrival in Australia!

July 16, 2011

…just arrived in Sydney for my first trip to Australia! It’s a thrill to be here!

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RIM employee sees bleak days for BlackBerrys…

July 1, 2011

Blogger Bob Lefsetz sent a link out yesterday that has had my head reeling ever since I clicked on it. It’s quite stunning, actually. BGR.com purports it to be an open letter written by a “high level” employee of Research in Motion (RIM) to senior leadership, detailing his loss of confidence in the organization, and [...]

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What Lady Gaga can teach us ALL about business…

9 comments June 5, 2011

My first book was “ALL Business is Show Business.” Back in the early 1980′s, I first started speaking about the lessons we could learn from the experience that show business creates for its customers when I was both building my career as a professional speaker and was a movie reviewer syndicated to over eighty television [...]

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It’s the little things that make a BIG difference

May 31, 2011

Joel Weldon and I have just exchanged emails — he is one of my heros in the speaking business, and I sent him a note to tell him so. Joel is renowned for asking his audiences, “How many of you have been bitten by an elephant?” Of course, NO ONE in the crowd raises their [...]

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One reason your price is SO important…

1 comment May 27, 2011

Maybe you have seen this before…as simple as it is, it was an incredible “eye opener” for me when I first saw it, and it really impacted how I think about my business in general, and pricing in particular. It is a VERY simple example that teaches a very powerful lesson. Let’s say you are [...]

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A business lesson from a global event…

May 3, 2011

I’m always seeking management and personal development insights from non-business events. I guess it’s just the way my brain is wired…I believe too many of us are so focused upon our own respective organizations, we often fail to glean great lessons from the world around us. I noticed something in regards to the stories surrounding [...]

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When imitation isn’t flattery…it’s theft…

51 comments August 12, 2010

Tammy and I had dinner the other night with my longtime friend, speaker/author Jeff Slutsky, his fantastic wife, Helene, and their charming and awesome daughter, Natalie. I couldn’t wait to see Jeff, because there is a national television spot for a major company using one of his signature stories — a real show-stopper Jeff has [...]

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