Posts tagged as:

economy attitude

Are they really loyal to you?

View Comments September 9, 2010

Customer loyalty is one of the hottest topics in business — and one of the most misunderstood. As Seth Godin pointed out today, if you have the cheapest price and customers keep coming back, that doesn’t mean they are loyal to YOU! To me, customer loyalty means that with all else being equal — or, [...]

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From financial advice by a Gen-Y’er to Seniors on Twitter…

View Comments August 28, 2010

Let me run two events from today — seemingly disconnected – by you, and see if you reach a similar conclusion. My Friday morning started with coffee at Starbucks with Pete Dunn — better known as “Pete the Planner.” We’ve been connecting on Social Media, but had never met in person. Pete’s a really terrific [...]

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Asian Trip Almost Complete!

July 12, 2010

The Asian trip is rapidly winding down…here’s the latest from Malaysia…and GREAT news for my long-time friend and colleague, Scott Friedman!

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What little, no cost, thing could YOU do?

View Comments July 7, 2010

It was a small gesture…yet, it was important. On every flight from an American carrier with first class, they will take your suit jacket, hang it up, and return it to you at the end of the flight. It’s part of the “final approach” ritual…the passing out of the coats. (I probably should also note, [...]

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Here’s a clue…

View Comments June 21, 2010

On Saturday at Indianapolis’ upscale mall — Fashion Mall at Keystone — the Apple Store was its usual self. Elbow to elbow as people tested the new iPad, asked questions about the coming iPhone, got assistance from the Genius Bar, and purchased Macs in record numbers. On the other side of the mall, however, it [...]

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Too much time…

View Comments June 14, 2010

Did you see the New York Times article where — believe it or not — there was a memo circulating around GM HQ instructing their employees to “communicate our brand as Chevrolet”? In other words…NOT as “Chevy.” Good grief. How would your organization like to have a nickname…a BRAND, for goodness sakes…as universally known as [...]

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The Wizard…

View Comments June 4, 2010

The meeting was about to begin in Anaheim, and I was extraordinarily nervous. Sure, I’m usually dealing with “performance anxiety” before every speech, but this situation was even more dramatic. For some unbelievable reason, the organization I was addressing decided they wanted two keynote speakers during the same session. They had selected me…and legendary UCLA [...]

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Good news in retail…

May 14, 2010

There’s good news on the economic front, as both upscale Nordstrom and more mass-appeal Kohl’s delivered strong sales and earnings — which experts are suggesting to mean that “consumers up and down the economic spectrum are feeling safer about shopping.” Nordstrom attributed their results to “ongoing progress in serving its customers with a compelling blend [...]

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A walk in the woods…

View Comments May 4, 2010

Since my wife signed me up to walk a half-marathon with her in seventeen days (but, who’s counting?) — along with my desire to get in better shape — I’m walking every morning. Usually about five miles…sometimes more, sometimes less. I’m very fortunate to have a beautiful path to walk…friendly neighborhood, through a protected wetlands, [...]

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Why does it take the extreme?

View Comments April 21, 2010

So…I’m watching “24″ on Monday night, and during a commercial break, a spot for Toyota comes on. During the commercial, in which Toyota basically does a mea culpa, they state, “The safety of our cars has recently come under question.” Uh, no…that’s not the way we’ve been hearing it. The general public believes the safety [...]

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