Posts tagged as:

employees

Seasonal employees can make an enduring impression…

November 29, 2011

It’s the time of year many organizations are adding “seasonal help.” In other words, they are increasing staff through temporary hires to get them through the busy holiday season. A quick web search revealed many companies adding employees to get them through the crunch of business. Of particular note was the number of newspapers both [...]

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Do your employees know why YOU are in business?

4 comments September 29, 2011

The hero of this story asked me not to use her name, or that of her business. I will explain the reason later, but suffice it to say where she works is just a small place Tammy or I will go to once every week or two — and where we have always received excellent [...]

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Again, the customer ALWAYS wins…

3 comments September 23, 2011

Two stories in today’s New York Times struck me as bellwether examples of why customers — in the long run — ALWAYS win. And, why it does little good to try to “fight” them, if you are a finance or technology manager. Story one — Leo Apothaker is out, Meg Whitman is in at HP. [...]

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We need “professional” responsibility as much as “personal”…

3 comments September 16, 2011

Everything from blogs to conferences to television talk shows decry the lack of “personal responsibility.” But, somehow, I’m left with the feeling it doesn’t tell the complete story. The phone in my hotel room started ringing just a bit before 2 AM. Startled, I awoke — immediately worried something might be wrong at home, or [...]

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More from Australia — Days Three & Four!

2 comments July 21, 2011

My incredible trip in Australia continues — here’s an update on days three and four, including my keynote presentation for a large meeting in Melbourne. Thanks for watching!! More to come…

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What happens when you can’t help a customer?

2 comments May 17, 2011

I entered the Verizon store in Hamilton Town Center in Fishers, Indiana needing help. Not only did I receive zero assistance, the experience made me question why I was even a customer in the first place. And, it made me wonder — what should we do when we aren’t able to help a customer? My [...]

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The world on time…just not to your place

7 comments January 16, 2011

Important, vital package that had to be delivered on-time and absolutely, positively overnight. Guess what service I chose? Leading Authorities — the terrific speakers bureau in Washington, DC, that I am honored to say books me frequently — was expediting a document to me. I needed delivery by Saturday morning, and it was coming FedEx. [...]

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R-E-S-P-O-N-S-I-B-I-L-T-Y

2 comments January 5, 2011

For some strange reason, I STILL remember the story. It was in our Reading class — probably now it would be called “Literature” — in the latter years of elementary school. It was about a young boy growing up on a farm, which was hit by a blizzard while his father was stranded in town. [...]

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When do you make a change?

10 comments January 4, 2011

While I try to not overuse sports analogies, it’s important to notice the decision this past weekend from the owner of the NFL’s New York Giants. John Mara announced that coach Tom Coughlin’s job was safe, even though the Giants failed to make the playoffs. “I’m obviously disappointed we didn’t make the playoffs,” Mara said. [...]

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Another terrific journey…

1 comment November 10, 2010

I haven’t written yet about my incredible trip to Asia — and, I’ll have more in the next few days as I depart again for Bangkok, Kuala Lumpur, Bahrain and more next week — however, I wanted to pass along a couple of cool things… Let’s start with the end — walking to my flight [...]

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