Posts tagged as:

employees

Not Labor Day…CUSTOMER Day!

1 comment September 3, 2010

I’ve always found it a bit ironic that the way we celebrate “Labor Day” here in the United States is by not laboring at all. We use it to mark the last big weekend of the summer…swimming pools have their last hurrah before closing, some cities have huge fireworks displays, we may eat or drink [...]

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Asian Trip Almost Complete!

July 12, 2010

The Asian trip is rapidly winding down…here’s the latest from Malaysia…and GREAT news for my long-time friend and colleague, Scott Friedman!

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What little, no cost, thing could YOU do?

2 comments July 7, 2010

It was a small gesture…yet, it was important. On every flight from an American carrier with first class, they will take your suit jacket, hang it up, and return it to you at the end of the flight. It’s part of the “final approach” ritual…the passing out of the coats. (I probably should also note, [...]

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Here’s a clue…

7 comments June 21, 2010

On Saturday at Indianapolis’ upscale mall — Fashion Mall at Keystone — the Apple Store was its usual self. Elbow to elbow as people tested the new iPad, asked questions about the coming iPhone, got assistance from the Genius Bar, and purchased Macs in record numbers. On the other side of the mall, however, it [...]

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Too much time…

5 comments June 14, 2010

Did you see the New York Times article where — believe it or not — there was a memo circulating around GM HQ instructing their employees to “communicate our brand as Chevrolet”? In other words…NOT as “Chevy.” Good grief. How would your organization like to have a nickname…a BRAND, for goodness sakes…as universally known as [...]

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Good news in retail…

May 14, 2010

There’s good news on the economic front, as both upscale Nordstrom and more mass-appeal Kohl’s delivered strong sales and earnings — which experts are suggesting to mean that “consumers up and down the economic spectrum are feeling safer about shopping.” Nordstrom attributed their results to “ongoing progress in serving its customers with a compelling blend [...]

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The first impression…

1 comment May 12, 2010

As I sit here on a United flight from Indy to Denver, my shoes are shined, I’m wearing my best dark suit, my shirt is pressed and I’m sporting a stylish tie. I’m doing my best to create a professional and powerful image, because, when I arrive I will be creating something very powerful – [...]

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A walk in the woods…

11 comments May 4, 2010

Since my wife signed me up to walk a half-marathon with her in seventeen days (but, who’s counting?) — along with my desire to get in better shape — I’m walking every morning. Usually about five miles…sometimes more, sometimes less. I’m very fortunate to have a beautiful path to walk…friendly neighborhood, through a protected wetlands, [...]

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Building an average cathedral…

3 comments April 23, 2010

As I’ve said before, one of the great aspects of social media is the opportunity to become online friends with people who excel at challenging your thinking and expanding your insight. One of the people who have done that for me is Seth Simonds. Seth is one of those guys with a bajillion followers (well, [...]

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One more on gurus…

7 comments March 9, 2010

After my post on “Intellectual Dishonesty” attacking the mentality of gurus was posted — and has received an amazing number of hits and comments — there is one more related point I have to vent. …and please excuse the very personal aspect of this story. My late wife, Sheri, was a true leader in the [...]

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