Posts tagged as:

FAIL

Thanks, CBS, for showing us why customer service is SOOOO bad!

4 comments February 8, 2010

While I was licking my wounds from my Colts loss in the Super Bowl — by the way, no excuses…the Saints deserved to win…they played and acted like champions – I discovered CBS was also providing an incredible opportunity for us to observe why most companies provide such terrible service to their customers. Did you [...]

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Is a smile really asking too much?

5 comments November 16, 2009

When I lived in California, then Vegas, I loved that I was close to a Fry’s Electronics. Unlike the stores with which I was familiar — Best Buy, Circuit City, H.H. Gregg — it seemed as though Fry’s had EVERYTHING! It wasn’t just the most marketable products, they also stocked the hard-to-find stuff that I [...]

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What are your customers really loyal TO????

3 comments October 5, 2009

There’s a great restaurant near our home that my wife, Tammy, and I frequent. It’s Bella Vita — my best friend, Tim, is an owner. Henri, the other owner and proprietor is a good friend, and his wife, Shelley, is beautiful and charming. But the REAL reason we go is Tanya. If I could bottle [...]

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