Posts tagged as:

iPhone

Why the customer experience is vital…

7 comments January 3, 2011

I’m an AT&T wireless customer. The date hasn’t been announced, and the rumors haven’t been officially confirmed, but it seems pretty obvious that at least Verizon (and maybe more wireless companies) are going to be selling iPhones in the next couple of months or so, ending AT&T’s monopoly with the device. So, here’s an important [...]

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Is Apple losing it?

6 comments August 15, 2010

I’m an Apple fanboy. But, I’m starting to get worried. One of the big points I made in “Collapse of Distinction” and “What Customers REALLY Want” is that we hate it when new customers are treated better than loyal ones. Yet, it is starting to seem as though Apple really doesn’t care how many products [...]

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What image are you projecting?

1 comment February 22, 2010

In a post on Mindtribe, a comment was made that simply blew me away. If you have an iPhone…pick it up and turn it to the back. Read what it says. I’ve looked at the back of my iPhone a gazillion times…saw this…never THOUGHT about it. It reads: “Designed by Apple in California. Assembled in [...]

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What are your customers really loyal TO????

3 comments October 5, 2009

There’s a great restaurant near our home that my wife, Tammy, and I frequent. It’s Bella Vita — my best friend, Tim, is an owner. Henri, the other owner and proprietor is a good friend, and his wife, Shelley, is beautiful and charming. But the REAL reason we go is Tanya. If I could bottle [...]

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