August 16, 2011
Naturally, our organizations — and, hopefully, we as individuals, as well — are always seeking ways in which we can serve our customers more effectively and create more compelling connections with them. Sometimes, however, things go awry. And, here’s a pretty incredible example… In an article from MSNBC.com — where the headline writer obviously isn’t [...]
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July 23, 2011
Days Five and Six of my Australian trip — which answers the compelling question many of us from the States have long wondered: What the heck is a Vegemite sandwich? Here’s my review: ***UPDATE*** After originally posting, I received several emails — some wondering if it was really THAT bad — others asking what I [...]
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Netflix’s fundamental error — looking in, rather than out…
2 comments September 20, 2011Fast Company reports this morning, “Splitting into two companies ‘was part of the natural progression Netflix has had in place for a long time,’ (according to) Steve Swasey, Netflix vice president of corporate communications.” The article continues, “And indeed, if you read Netflix CEO Reed Hastings’ blog post announcing the split, it becomes clear that [...]