Posts tagged as:

motivation

If you want to learn more, listen more…

December 8, 2011

During my recent trip to Slovakia, I had the honor of being interviewed by the “Larry King,” so to speak, of that country. Her name is Andrea Vadkerti — and she’s a quite remarkable broadcast journalist and personality. Looking back, I was trying to think of what made her so good at getting her subjects [...]

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Who are you trusting to be YOUR sales persons?

September 30, 2011

It was the fund-raising drive for the band at Crothersville Junior and Senior High… We needed new uniforms, and I — as the fifth-chair trumpet player from the seventh grade — wanted to make certain I was “candy sales champion,” to impress both our director and the high school musicians ahead of me. Dashing into [...]

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A real reason for YOU to celebrate Labor Day…

September 2, 2011

Every January first, many of us decide what resolutions we will make about improvement in the coming year. Then, we promptly forget our goals. As Labor Day marks the beginning of the final third of the year, perhaps it’s a great time for us to re-evaluate how we have been doing. And, as it happens [...]

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More from Australia…with my Vegemite review!

1 comment July 23, 2011

Days Five and Six of my Australian trip — which answers the compelling question many of us from the States have long wondered: What the heck is a Vegemite sandwich? Here’s my review: ***UPDATE*** After originally posting, I received several emails — some wondering if it was really THAT bad — others asking what I [...]

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Day Two in Australia!

2 comments July 17, 2011

A phenomenal day exploring a bit of Sydney… Thanks for watching!

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Arrival in Australia!

July 16, 2011

…just arrived in Sydney for my first trip to Australia! It’s a thrill to be here!

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It’s not just about winning…it’s defending the victory!

3 comments June 23, 2011

I seldom rip an article out of magazine – especially on an airplane – however, this comment from comedian Louis C.K. was so good, I apologize to whomever picks up the United Airlines “Hemispheres” copy from seat 2F in advance. (Louis C.K. has one of my all-time favorite stand-up comedy bits about the guy next [...]

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The Four Styles of Customer Service (& why you should be a little crazy…)

2 comments June 13, 2011

Some blog posts are meant to provoke, but not prescribe. This would be one of those… (And, thanks to my recent client, communications giant Zain Bahrain and their leader, Mohammed Zainalabdeen, for the inspiration!) Book after book — and speaker after speaker — is telling us today we need to “delight” our customers. For some [...]

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What Lady Gaga can teach us ALL about business…

9 comments June 5, 2011

My first book was “ALL Business is Show Business.” Back in the early 1980′s, I first started speaking about the lessons we could learn from the experience that show business creates for its customers when I was both building my career as a professional speaker and was a movie reviewer syndicated to over eighty television [...]

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What seeds have YOU planted?

June 2, 2011

What Spring there has been so far in my part of the country can be defined by one word: Wet. As little as a couple of weeks ago, there were many reports on television and newspapers that farmers were “way behind” in their efforts to plant a crop. Now, the stories are on how planting [...]

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