February 19, 2010
In a little less than an hour from the time I’m writing this, Tiger Woods will make his “apology speech.” And, while I obviously do not know what will be said, there’s a darn good example of what he SHOULD deliver at CNN from John Kador, author of the book, “Effective Apology: Mending Fences, Building [...]
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October 1, 2009
You have heard the ancient question a million times and more: “Do you look at the glass as half-full or half-empty?” And while the question purports to be a kind of litmus test on whether you are an optimist or pessimist, it occurs to me that we really shouldn’t be examining the glass at all. [...]
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What, exactly, is a “mistake”?
5 comments February 19, 2010In a little less than an hour from the time I’m writing this, Tiger Woods will make his “apology speech.” And, while I obviously do not know what will be said, there’s a darn good example of what he SHOULD deliver at CNN from John Kador, author of the book, “Effective Apology: Mending Fences, Building [...]