Posts tagged as:

perception

Touched by the conflict…

2 comments April 13, 2011

Knut, the famed polar bear — hand-raised by zoo keepers from birth — died recently in his home at the Berlin Zoo. What happened next has set off a national firestorm in Germany. The New York Times reported the “zoo’s director decided to stuff its body and put it on display in a museum.” Well, [...]

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Change your mind…

8 comments January 21, 2011

Years ago, a band I really liked named Sister Hazel, had a song I loved called, “Change Your Mind.” The chorus went: If you want to be somebody else, If you’re tired of fighting battles with yourself If you want to be somebody else Change your mind… I hate it that when a political figure [...]

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YOU go first…

4 comments January 7, 2011

My awesome sister, Shelley, has a terrific blog of insights and pictures from a small rural town. Check it out — it’s http://WhatIfItDid.com And, while I am obviously “brother-proud” of the pictures she shoots and the insights she shares, there was a quote from a recent post that really struck me: “Treat everyone with politeness, [...]

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Why the customer experience is vital…

7 comments January 3, 2011

I’m an AT&T wireless customer. The date hasn’t been announced, and the rumors haven’t been officially confirmed, but it seems pretty obvious that at least Verizon (and maybe more wireless companies) are going to be selling iPhones in the next couple of months or so, ending AT&T’s monopoly with the device. So, here’s an important [...]

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The allure of the negative…

2 comments September 1, 2010

I’ve often caught myself saying something that may have crossed your lips a time or two about television news: “Why does EVERYTHING have to be so negative?” Well, unfortunately, after a couple of years of writing blog posts, I think I know. It’s a point of pride that the readership here is growing consistently, and [...]

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From financial advice by a Gen-Y’er to Seniors on Twitter…

1 comment August 28, 2010

Let me run two events from today — seemingly disconnected – by you, and see if you reach a similar conclusion. My Friday morning started with coffee at Starbucks with Pete Dunn — better known as “Pete the Planner.” We’ve been connecting on Social Media, but had never met in person. Pete’s a really terrific [...]

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A very fine line…

1 comment June 11, 2010

It’s a great exercise I’ve often used in seminars… Get a sheet of paper. Draw a line from top to bottom down the middle of the page. (Seriously. Do it. You’ll be more involved in the outcome if you play along.) At the top of the page on the left side, put a plus sign [...]

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One more on gurus…

7 comments March 9, 2010

After my post on “Intellectual Dishonesty” attacking the mentality of gurus was posted — and has received an amazing number of hits and comments — there is one more related point I have to vent. …and please excuse the very personal aspect of this story. My late wife, Sheri, was a true leader in the [...]

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Thanks, CBS, for showing us why customer service is SOOOO bad!

4 comments February 8, 2010

While I was licking my wounds from my Colts loss in the Super Bowl — by the way, no excuses…the Saints deserved to win…they played and acted like champions – I discovered CBS was also providing an incredible opportunity for us to observe why most companies provide such terrible service to their customers. Did you [...]

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It’s NOT about the glass…

6 comments October 1, 2009

You have heard the ancient question a million times and more: “Do you look at the glass as half-full or half-empty?” And while the question purports to be a kind of litmus test on whether you are an optimist or pessimist, it occurs to me that we really shouldn’t be examining the glass at all. [...]

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