May 3, 2011
I’m always seeking management and personal development insights from non-business events. I guess it’s just the way my brain is wired…I believe too many of us are so focused upon our own respective organizations, we often fail to glean great lessons from the world around us. I noticed something in regards to the stories surrounding [...]
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April 25, 2011
Sometimes, we need reminders of the basics. While many may disagree, it seems to me that oftentimes when we fall short of delivering an Ultimate Customer Experience ® to our clients and prospects, it is seldom because we failed on some highly technical, intricate aspect. It’s often because we simply screwed up on something basic. [...]
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A real reason for YOU to celebrate Labor Day…
September 2, 2011Every January first, many of us decide what resolutions we will make about improvement in the coming year. Then, we promptly forget our goals. As Labor Day marks the beginning of the final third of the year, perhaps it’s a great time for us to re-evaluate how we have been doing. And, as it happens [...]