Posts tagged as:

sales management

What this year’s Oscar race can teach us about business…

View Comments February 28, 2010

***UPDATE: My favorite Senior Vice President of Marketing, Shelley Erwin — at McKain Performance Group, of course — just reminded me that many of our readers are on corporate servers blocked from accessing YouTube. Therefore, I’m adding a quick summary of what the video is all about… Since the early 1940′s, the folks behind the [...]

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A tale of two experiences…

View Comments January 22, 2010

Over the years on this blog, I have certainly made no secret of my love for Morton’s. I repeatedly mention I find it hard to beat their incredible combination of friendly servers, terrific menu selection, and excellent food. However, one night this past week as I was traveling on business, my family and I had [...]

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Who receives the “Ultimate Customer Experience”?

View Comments September 26, 2009

At 6:38pm on Wednesday evening — over an hour and a half after our office has closed for the day — a person in the speaking business calls my toll-free number, and leaves a message. Our system is set up so that voice mails are forwarded to our cell phones at all times. We want [...]

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