Posts tagged as:

Southwest Airlines

We don’t have a “jobs” problem in the U.S….

6 comments September 8, 2011

Regardless of what points the President makes tonight in his address, I will bet the farm his proposal will not solve the jobs problem in our country. No matter the astronomical sum he recommends the nation spend, it won’t work. I don’t care what actions he – or Congress, for that matter – submit for [...]

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The Customer Experience is AN answer…but not the ONLY answer

2 comments March 18, 2011

Mike Cane sent me a fascinating post a couple of days ago. It’s from Customer Think and written by Jon Picoult. Seems as though Forrester Research in their fourth annual Customer Experience Index study determined Borders Bookstores was at the top of the heap — even in front of iconic brands such as (we can [...]

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The power of one person…and your corporate culture

9 comments January 19, 2011

I called FedEx today to see what in the world was going on. No response to my complaint, no refund to my account, no sensitivity to this customer’s problem. One person – the driver who delivered my package to the wrong house, then denied it and attempted to tell me what my house looks like [...]

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On Kevin Smith, Southwest Airlines, and a UCE…

8 comments February 16, 2010

So… Kevin Smith has announced he will never fly Southwest Airlines again. And, it’s a top story on CNN. Thank goodness his important statement removed trivial stories about the economy, health care and terrorism from the front page. (Yes…I’m being sarcastic.) In today’s world of Tweets and IM’s, I find it fascinating how instantaneously your [...]

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