Posts tagged as:

success

A terrific event in Slovakia!

October 16, 2011

Thanks to all my new friends in Bratislava, Slovakia! The “Big Ideas for CEE” conference sponsored by Soitron — with conference management from Speakers, s.r.o. — featured speakers such as chess grandmaster Garry Kasparov, Peter Littmann – the leader who made Hugo Boss a global brand, Joan Laporta – the CEO who took FC Barcelona [...]

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Again, the customer ALWAYS wins…

3 comments September 23, 2011

Two stories in today’s New York Times struck me as bellwether examples of why customers — in the long run — ALWAYS win. And, why it does little good to try to “fight” them, if you are a finance or technology manager. Story one — Leo Apothaker is out, Meg Whitman is in at HP. [...]

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The Four Styles of Customer Service (& why you should be a little crazy…)

2 comments June 13, 2011

Some blog posts are meant to provoke, but not prescribe. This would be one of those… (And, thanks to my recent client, communications giant Zain Bahrain and their leader, Mohammed Zainalabdeen, for the inspiration!) Book after book — and speaker after speaker — is telling us today we need to “delight” our customers. For some [...]

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When do you make a change?

10 comments January 4, 2011

While I try to not overuse sports analogies, it’s important to notice the decision this past weekend from the owner of the NFL’s New York Giants. John Mara announced that coach Tom Coughlin’s job was safe, even though the Giants failed to make the playoffs. “I’m obviously disappointed we didn’t make the playoffs,” Mara said. [...]

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Not Labor Day…CUSTOMER Day!

1 comment September 3, 2010

I’ve always found it a bit ironic that the way we celebrate “Labor Day” here in the United States is by not laboring at all. We use it to mark the last big weekend of the summer…swimming pools have their last hurrah before closing, some cities have huge fireworks displays, we may eat or drink [...]

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Roger Clemens indictment…and the lessons for YOU and your business!

1 comment August 30, 2010
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What are we doing?

9 comments July 19, 2010

During my recent trip to Malaysia, I was asked by network television news there to comment on their country’s goal to become a “high income nation by 2020.” Every person I met knew of the national effort. They’ve become a mid-income country through hard work and careful planning. Now, they seek to join the ranks [...]

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Why Apple passing Microsoft is important to YOU…

2 comments May 27, 2010

The tech world and the financial world are all buzzing today about the same event: Apple’s market cap passed Microsoft’s yesterday. (Market cap is the sum when you take the price of a share of your stock times the number of outstanding shares. So, while Microsoft has higher revenue and more cash in the bank, [...]

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Sometimes, things aren’t as we assume…

May 20, 2010

Listening to a speaker — Kelly McDonald of McDonald Marketing — on diversity and cultural change at a meeting in San Antonio today… • The largest Hispanic nation in the world is Mexico. The second largest is the United States. More Hispanics here than Columbia…more than Honduras…more than Spain! • The city with the fastest [...]

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The first impression…

1 comment May 12, 2010

As I sit here on a United flight from Indy to Denver, my shoes are shined, I’m wearing my best dark suit, my shirt is pressed and I’m sporting a stylish tie. I’m doing my best to create a professional and powerful image, because, when I arrive I will be creating something very powerful – [...]

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